Sign in and recover access to your account

Sign in to your account

1. Open Sign In.
2. Enter the email address and password for your personal account.
3. Choose whether to use Remember Me, then submit the form.

Remember Me keeps your sign-in available beyond the current browser session. Leave it off on a shared computer, and use Log Out in the app’s cog menu when you finish.

If you followed an invitation or a link to a particular page, Paperstac can return you to that destination after sign-in. Signing in does not itself grant membership or access to a Partners Profile, product or order.

Reset a forgotten password

1. Choose Forgot your password? from the sign-in page.
2. Enter the email address registered to your account and request the reset email.
3. Open the password-reset link in that email and follow the page to choose a new password.
4. Return to Sign In and use your updated password.

If the email does not arrive, check your spam folder and the address you entered. The confirmation screen lets you enter another address or send the email again. If a reset link is invalid or expired, request a new reset email rather than reusing that link.

Recover an account email change

The email-recovery page is for reversing an account email change using the recovery link sent to the previous address. It is not a general search for a forgotten username.

If you did not intend an email change, open the recovery message sent to your old inbox, check the addresses shown and follow the recovery action. After recovery, the page offers a password-reset email for the recovered address.

If you cannot access the relevant inbox or the recovery link fails, contact Support. Do not create another account just to recover access to your existing Profiles.

If you can sign in but cannot find your work

Check the signed-in email, app and Profile memberships. A second email address may belong to a different personal account. Ask the Profile’s owner or Admin to confirm your membership if the business Profile is missing.

For the distinction, see What’s the difference between an account and a profile?. Contact Support with the page and error you see; do not send your password or a password-reset link in chat.