Update a product and manage its availability

Find the current product

Open My Products. Search by the Product ID or title, and use the table controls to review the available products. Check the owning Profile so you edit the right business’s service.

The list shows the latest non-superseded revision for each product. The stable product link continues to identify that product as revisions change.

Edit and review changes

Open the product and use Edit when your role and its status allow it. Owners, Admins and Contributors can manage eligible products; Viewers cannot. Retired products do not expose the usual modification controls.

Review pricing, supported add-ons, cost defaults and bank-wire instructions before saving. The product’s owning Profile and service type remain fixed. Submit for Review when the page offers that action and follow the current status shown.

Understand product review and approval

A new product starts as Draft and cannot receive new purchases. Choose Submit for Review to send it to Paperstac. In Review means the initial approval decision is pending; it is not an active service yet.

Paperstac approval makes the product Active. If it is Rejected, contact Support from the product for details and next steps, make the corrections, and use the resubmission action. Only Paperstac administrators make the approval decision.

For an already approved escrow product, saving an edit creates a replacement revision without another review. An Active product remains Active and a Paused product remains Paused; the former revision becomes Superseded. Existing orders retain the revision they purchased.

Retired means Paperstac has made the product unavailable for new orders. It is read-only for partners; contact Support rather than trying to restart or edit it. Existing orders remain valid.

Pause or restart a product

Use Pause or Restart when available for the current product state. Read the prompt and confirm the resulting status. A saved change and an active product are different states; approval may still be required.

Pausing prevents new orders without affecting existing orders. Restarting a paused approved product returns it to Active. Neither action changes the revision already purchased by an existing order.

Deletion and questions

The page considers whether the product lineage already has orders when deciding what actions are available. Use Delete only when offered, review its confirmation and check the outcome. Do not treat deletion as a way to cancel existing orders.

Contact Support from the product if its status, review outcome or available controls are unexpected. Include the Product ID and the change you intended.